The California Council on Problem Gambling (CalPG) sponsors CalGETS Online and provides continuing education on behalf of the California Department of Public Health’s Office of Problem Gambling. The California Council on Problem Gambling (CalPG) is dedicated to conducting all activities in strict compliance with the ethical principles established by the American Psychological Association (APA), the California Association of Marriage and Family Therapists (CAMFT), the California Consortium of Addiction Programs and Professionals (CCAPP), and any other accrediting organizations to which it currently belongs or may belong in the future.
CalPG is further committed to upholding all legal and ethical responsibilities to ensure non-discriminatory practices in its management, interactions with personnel, promotional activities, program content, and the treatment of program participants.
To support these commitments, CalPG strives to guarantee fair treatment for all staff and participants and proactively works to identify and address potential concerns. In instances where issues arise, CalPG staff or officers will intervene to resolve them. This procedural description serves as a guideline for handling grievances in a fair, consistent, and ethical manner.
Submitting a Grievance
Grievances must be submitted within 30 calendar days of the training date. You may submit your grievance via any of the following methods:
Email: [email protected]
Fax: 951-266-0072
Mail: 41690 Ivy St., STE A7, Murrieta, CA 92562
Grievances submitted via these methods will be directed to Robert Jacobson, Executive Director, and/or Tonya Williams, Deputy Director. When submitting a grievance, please include the following:
Your full name
Your contact information (email and phone number, at a minimum)
A detailed description of your grievance, including a date and time that your grievance occurred
Your preferred resolution
You will receive confirmation of your grievance via email within 2 business days of submission.
Grievances are typically resolved within 5 business days. If more time is required, you will receive regular updates on the status of your grievance at least once every 5 business days until a resolution is reached.
The resolution process will aim to conclude within 15 business days.
During the review period, you may contact us with questions or updates, and we will respond within 2 business days.
Investigation and Resolution
All grievances are thoroughly investigated by the Executive Director and Deputy Director in collaboration. If the grievance is determined to be valid, every effort will be made to provide the requested resolution. If the requested resolution is not feasible, we will reach out to discuss alternative solutions.
Appeals
If you are dissatisfied with the outcome of your grievance or feel it has not been adequately addressed, you may appeal the decision. Appeals must be submitted within 15 business days of receiving the grievance decision and can be sent to:
Email: [email protected]
Fax: 951-266-0072
Mail: 41690 Ivy St., STE A7, Murrieta, CA 92562
The appeal will be reviewed by the President of CalPG’s Board of Directors in collaboration with the Training Committee of the Board. You may reach out to the President of the Board directly at [email protected].
The review will include the original investigation, the reasons for the appeal, and any additional investigations as needed.
The Training Committee may either take final action or refer the matter to the Executive Committee of the Board of Directors for further review.
The appeal process will be completed within 15 business days.
Changes to Our Grievance Policy
If we decide to update our grievance policy, we will:
Post the changes on this page.
Update the "last modified" date below.
Last Modified: January 19th, 2026